{"id":18,"date":"2021-07-13T12:55:41","date_gmt":"2021-07-13T12:55:41","guid":{"rendered":"http:\/\/woodenhottubsale.co.uk\/blog\/?p=18"},"modified":"2026-01-29T11:34:24","modified_gmt":"2026-01-29T11:34:24","slug":"everything-you-need-to-know-about-the-delivery-process","status":"publish","type":"post","link":"https:\/\/www.woodenhottubsale.co.uk\/blog\/everything-you-need-to-know-about-the-delivery-process\/","title":{"rendered":"Everything You Need to Know About the Delivery Process"},"content":{"rendered":"<p><!-- SEO Title: Hot Tub & Outdoor Sauna Delivery Guide | Costs, Customs, Access & Unloading --><br \/><!-- SEO Description: Clear guide to TimberIN hot tub & outdoor sauna delivery. Learn about VAT\/customs, shipping prices, truck access, curbside unloading, and pre-assembled vs. flat-packed options\u2014with helpful internal links, a HowTo, and FAQ schema. --><\/p>\n<article><strong>Planning delivery for your new <a href=\"https:\/\/www.woodenhottubsale.co.uk\/hot-tubs\/wood-fired-hot-tubs\/\" target=\"_blank\" rel=\"noreferrer noopener\">hot tub<\/a> or <a href=\"https:\/\/www.woodenhottubsale.co.uk\/outdoor-saunas\/traditional\/\" target=\"_blank\" rel=\"noreferrer noopener\">outdoor sauna<\/a>?<\/strong> Below you\u2019ll find everything you need to know about VAT &amp; customs, shipping prices, curbside delivery, access needs, and safe unloading\u2014plus quick links to related guides on our blog.\n<p><!--more--><\/p>\n<h2><strong>Customs, import or other fees \u2013 will I need to pay any of these?<\/strong><\/h2>\n<p>We\u2019re based in the European Union, so <strong>EU customers don\u2019t pay extra customs\/import fees<\/strong>. Prices shown on our site already include VAT.<\/p>\n<p><strong>Buying as a company?<\/strong> Share a valid VIES VAT number (check it <a href=\"https:\/\/ec.europa.eu\/taxation_customs\/vies\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>) and we\u2019ll invoice with <strong>0% VAT<\/strong>.<\/p>\n<p><strong>Outside the EU:<\/strong> You\u2019ll be invoiced at <strong>0% VAT<\/strong>. Local authorities will contact you to settle import\/customs duties and VAT so the delivery can proceed.<\/p>\n<h2><strong>What about the shipping prices?<\/strong><\/h2>\n<p>We often run <strong>special offers for hot tubs<\/strong> (e.g., free delivery) shown on the specific model page. If delivery isn\u2019t free, the price appears in the options area near the bottom of the product page.<\/p>\n<p><strong>Outdoor saunas<\/strong> are quoted for delivery separately. We\u2019ll need: (1) model, (2) size, (3) pre-assembled or flat-packed, (4) delivery address.<\/p>\n<p><strong>Heaters &amp; accessories<\/strong> typically include delivery (non-EU exceptions apply, e.g., Norway\/Switzerland). If a product page doesn\u2019t show shipping, <em>just ask<\/em> and we\u2019ll confirm.<\/p>\n<h2><strong>What is the delivery process of a hot tub?<\/strong><\/h2>\n<p>Deliveries are <strong>curbside by truck<\/strong>. <em>Installation isn\u2019t provided<\/em>; unloading\/placement is arranged by the customer. Use the quick guidance below.<\/p>\n<ul>\n<li><strong>Fiberglass hot tubs<\/strong> \u2013 always <em>pre-assembled<\/em> (approx. 150\u2013170\u00a0kg). <strong>Forklift recommended<\/strong>. Manual unloading by ~4 adults is possible.<\/li>\n<li><strong>Polypropylene hot tubs<\/strong> \u2013 always <em>pre-assembled<\/em> (approx. 200\u2013300\u00a0kg). <strong>Forklift recommended<\/strong> due to weight.<\/li>\n<li><strong>Fully wooden hot tubs<\/strong> \u2013 either <em>pre-assembled<\/em> or a <em>self-assembly kit<\/em> (approx. 200\u2013300\u00a0kg total). Use machinery for pre-assembled units; kits can be unpacked and moved by hand (\u22652 adults).<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"768\" class=\"wp-image-2465\" src=\"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2021\/07\/Hot-tub-unloading-forklift-1024x768.jpeg\" alt=\"Hot Tub Unloading Forklift\" srcset=\"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2021\/07\/Hot-tub-unloading-forklift-scaled.jpeg 1024w, https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2021\/07\/Hot-tub-unloading-forklift-300x225.jpeg 300w, https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2021\/07\/Hot-tub-unloading-forklift-768x576.jpeg 768w, https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2021\/07\/Hot-tub-unloading-forklift-350x263.jpeg 350w\" sizes=\"(max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/figure>\n<p>Exact dimensions and weights are listed in each model\u2019s technical data sheet (example below).<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"818\" class=\"wp-image-2483\" src=\"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2021\/07\/Technical-data-sheet-1.png\" alt=\"Technical Data Sheet 1\" srcset=\"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2021\/07\/Technical-data-sheet-1.png 1024w, https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2021\/07\/Technical-data-sheet-1-300x240.png 300w, https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2021\/07\/Technical-data-sheet-1-768x614.png 768w, https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2021\/07\/Technical-data-sheet-1-350x280.png 350w\" sizes=\"(max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/figure>\n<h2><strong>What\u2019s the delivery process of an outdoor sauna?<\/strong><\/h2>\n<p>Outdoor saunas are also <strong>curbside deliveries<\/strong>. Depending on the model, they arrive either <strong>pre-assembled<\/strong> or as a <strong>flat-packed kit<\/strong>.<\/p>\n<ul>\n<li><strong>Pre-assembled saunas:<\/strong> arrange unloading machinery\u2014<strong>forklift recommended<\/strong>. Trucks <strong>don\u2019t have unloading systems<\/strong> (customer responsibility).<\/li>\n<li><strong>Flat-packed saunas:<\/strong> parts can be unloaded by hand; the heaviest part can be ~200\u00a0kg, so plan a team of adults.<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"690\" height=\"396\" class=\"wp-image-2463\" src=\"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2021\/07\/Sauna-unloading-forklift.png\" alt=\"Sauna Unloading Forklift\" srcset=\"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2021\/07\/Sauna-unloading-forklift.png 690w, https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2021\/07\/Sauna-unloading-forklift-300x172.png 300w, https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2021\/07\/Sauna-unloading-forklift-350x201.png 350w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/><\/figure>\n<h2><strong>What access is needed?<\/strong><\/h2>\n<p>Across most of the EU, hot tubs are delivered on <strong>small 3.5\u00a0t trucks<\/strong>, except the largest sizes (\u00d8\u00a02200\u00a0mm wooden\/PP; rectangular 2000\u00d72000\u00a0mm &amp; 2200\u00d72200\u00a0mm), which require a <strong>large 18\u00a0m \/ 40\u00a0t truck<\/strong>.<\/p>\n<p>In the <strong>UK<\/strong>, <em>all<\/em> hot tubs arrive on <strong>18\u00a0m \/ 40\u00a0t trucks<\/strong>. If access is tricky, tell us and we\u2019ll explore alternatives.<\/p>\n<p><strong>Outdoor saunas<\/strong> are usually delivered on an <strong>18\u00a0m \/ 40\u00a0t truck<\/strong>: ensure wide roads and a suitable road surface.<\/p>\n<h2><strong>How is the delivery process organized?<\/strong><\/h2>\n<p><strong>After production is complete<\/strong>, our transport manager proposes available dates and coordinates a weekday delivery with you.<\/p>\n<p><strong>On arrival:<\/strong> inspect goods <em>before<\/em> unloading. Note missing parts or transport damage on the CMR (shipping document), scan it, and send it to our contact within 5 business days so we can help. If something isn\u2019t right, <a href=\"https:\/\/www.woodenhottubsale.co.uk\/outdoor-hot-tub-sauna-transportation\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact us<\/a> and we\u2019ll work to resolve it.<\/p>\n<h2><strong>General information<\/strong><\/h2>\n<p>Production takes place in <strong>Lithuania<\/strong>. Ownership transfers after <strong>100% payment<\/strong>.<\/p>\n<p>When you request shipping, TimberIN acts as an intermediary, passing on the carrier\u2019s quote.<\/p>\n<p>If a cart doesn\u2019t show a separate shipping price (e.g., \u201cfree shipping\u201d \/ \u201cshipping included\u201d), the agreed delivery price is <strong>\u20ac280<\/strong>. If this doesn\u2019t meet expectations, <strong>\u20ac280 is deducted<\/strong> from the total.<\/p>\n<p>All pre-sale and post-sale services are offered from Lithuania as described in the warranty form.<\/p>\n<section aria-labelledby=\"faq\">\n<h2 id=\"faq\">FAQ<\/h2>\n<h3>Do EU customers pay customs or import fees?<\/h3>\n<p>No. EU prices include VAT. If you\u2019re a company and your VIES VAT number is valid, we invoice with 0% VAT.<\/p>\n<h3>How are hot tubs delivered and unloaded?<\/h3>\n<p>Deliveries are curbside by truck. Fiberglass and polypropylene tubs arrive pre-assembled (forklift recommended); wooden tubs can be pre-assembled or flat-packed.<\/p>\n<h3>What access do I need?<\/h3>\n<p>Most EU hot tubs arrive on 3.5\u00a0t trucks; the largest sizes and all UK hot tubs use 18\u00a0m \/ 40\u00a0t trucks. Outdoor saunas typically use 18\u00a0m \/ 40\u00a0t trucks.<\/p>\n<h3>Do you provide installation?<\/h3>\n<p>No. Unloading and installation are the customer\u2019s responsibility.<\/p>\n<h3>How do I report transport damage?<\/h3>\n<p>Note issues on the CMR <em>before<\/em> unloading, scan it, and send it to us within 5 business days so we can assist.<\/p>\n<\/section>\n<\/article>\n\n\n<!-- Schema: FAQPage -->\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do EU customers pay customs or import fees?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"No. EU prices include VAT. 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Below you\u2019ll find everything you need to know about VAT &amp; customs, shipping prices, curbside delivery, access needs, and safe unloading\u2014plus quick links to related guides on our blog.<\/p>\n","protected":false},"author":1,"featured_media":10218,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1138],"tags":[],"class_list":["post-18","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hot-tub-guides"],"_links":{"self":[{"href":"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-json\/wp\/v2\/posts\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":0,"href":"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-json\/wp\/v2\/posts\/18\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-json\/wp\/v2\/media\/10218"}],"wp:attachment":[{"href":"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=18"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=18"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}