{"id":2728,"date":"2014-09-05T08:36:40","date_gmt":"2014-09-05T08:36:40","guid":{"rendered":"https:\/\/woodenhottubsale.co.uk\/?page_id=2728"},"modified":"2026-08-06T12:19:24","modified_gmt":"2026-08-06T10:19:24","slug":"purchase-process","status":"publish","type":"page","link":"https:\/\/www.woodenhottubsale.co.uk\/ie\/purchase-process\/","title":{"rendered":"Purchase Process"},"content":{"rendered":"<article class=\"ti-guide ti-guide-purchase\">\n<section class=\"ti-guide-hero\">\n<p class=\"ti-eyebrow\">From first question to final delivery<\/p>\n<h2>A clear ordering process for a configurable product<\/h2>\n<p class=\"ti-lead\">A TimberIN hot tub or outdoor sauna is made to an agreed specification. The safest buying process is therefore not a one-click checkout: it is a documented sequence in which the model, dimensions, equipment, access and delivery arrangements are confirmed before production.<\/p>\n<div class=\"ti-quickfacts\"><span data-no-translation=\"\">Written specification<\/span><span data-no-translation=\"\">Two-stage payment<\/span><span data-no-translation=\"\">Production approval<\/span><span data-no-translation=\"\">Delivery planning<\/span><\/div>\n<\/section>\n<nav class=\"ti-toc\" aria-label=\"On this page\"><strong data-no-translation=\"\">On this page<\/strong><a href=\"#choose\">Choose<\/a><a href=\"#quote\">Quotation<\/a><a href=\"#production\">Production<\/a><a href=\"#delivery\">Delivery<\/a><a href=\"#faq\">Questions<\/a><\/nav>\n<section id=\"choose\" class=\"ti-section\">\n<h2>1. Choose the model and the way it will be used<\/h2>\n<p>Start with normal occupancy, available garden space, preferred heat source and the level of comfort you expect. For a hot tub this may include the liner, heater position, insulation, filtration, massage and lighting. For a sauna it includes the room size, benches, glazing, heater type and external finish.<\/p>\n<div class=\"ti-note\"><strong data-no-translation=\"\">Send useful site information early.<\/strong> Photographs, access dimensions, the intended base and the location of power or water services allow the team to identify conflicts before an order is prepared.<\/div>\n<ul class=\"ti-checklist\">\n<li>Model, size and realistic number of users<\/li>\n<li>Heat source and available electrical supply<\/li>\n<li>Included equipment and optional accessories<\/li>\n<li>Delivery route, lifting restrictions and final position<\/li>\n<li>Base, drainage and required service clearances<\/li>\n<\/ul>\n<\/section>\n<figure class=\"ti-wide-media\"><img decoding=\"async\" src=\"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2019\/06\/Wellness-Royal-figerglass-hot-tub-with-integrated-heater.jpg\" alt=\"TimberIN fibreglass hot tub with integrated wood heater prepared as a configurable customer model\" loading=\"lazy\" title=\"\"><figcaption>A final quotation should describe the selected model and equipment\u2014not merely a photograph of a possible configuration.<\/figcaption><\/figure>\n<section id=\"quote\" class=\"ti-section\">\n<h2>2. Review the quotation, pro forma invoice and purchase contract<\/h2>\n<p>Once the configuration is clear, TimberIN prepares the commercial documents. Read the model name, dimensions, finish, heater, included equipment, options, price, delivery scope and estimated timetable together. Ask for any ambiguity to be corrected in writing before paying the deposit.<\/p>\n<div class=\"ti-two-col\">\n<div class=\"ti-card\">\n<h3>The document should identify<\/h3>\n<ul>\n<li>The exact model and selected variants<\/li>\n<li>Included and separately priced equipment<\/li>\n<li>Delivery destination and agreed delivery scope<\/li>\n<li>Tax treatment and currency<\/li>\n<li>Payment stages and production terms<\/li>\n<\/ul>\n<\/div>\n<div class=\"ti-card\">\n<h3>Do not assume from images<\/h3>\n<p>Gallery photographs show real products and possible options, but an item visible in a photograph is not automatically included. The signed specification and written order confirmation control the final scope.<\/p>\n<\/div><\/div>\n<div class=\"ti-warning\"><strong data-no-translation=\"\">VAT and import treatment:<\/strong> the current quotation or invoice must state the treatment for the delivery country. Rules differ by destination and transaction, so old generic examples should not replace the written commercial documents.<\/div>\n<\/section>\n<section class=\"ti-process\" aria-label=\"Purchase stages\">\n<div><b data-no-translation=\"\">01<\/b><\/p>\n<h3>Consultation<\/h3>\n<p>Agree the model, options, site constraints and intended use.<\/p>\n<\/div>\n<div><b data-no-translation=\"\">02<\/b><\/p>\n<h3>Documents<\/h3>\n<p>Review the quotation, pro forma invoice and purchase contract.<\/p>\n<\/div>\n<div><b data-no-translation=\"\">03<\/b><\/p>\n<h3>Deposit<\/h3>\n<p>Normally pay the agreed 50% deposit so production can begin.<\/p>\n<\/div>\n<div><b data-no-translation=\"\">04<\/b><\/p>\n<h3>Production<\/h3>\n<p>TimberIN manufactures the confirmed configuration and coordinates timing.<\/p>\n<\/div>\n<div><b data-no-translation=\"\">05<\/b><\/p>\n<h3>Final review<\/h3>\n<p>Review production photographs and resolve any outstanding detail.<\/p>\n<\/div>\n<div><b data-no-translation=\"\">06<\/b><\/p>\n<h3>Balance<\/h3>\n<p>Pay the remaining 50% in accordance with the contract and invoice.<\/p>\n<\/div>\n<div><b data-no-translation=\"\">07<\/b><\/p>\n<h3>Delivery<\/h3>\n<p>Receive, inspect and follow the model-specific installation guidance.<\/p>\n<\/div>\n<\/section>\n<section id=\"production\" class=\"ti-section\">\n<h2>3. Production and final approval<\/h2>\n<p>Production begins after the deposit and confirmed order are received. The team coordinates the planned completion and delivery window. Production photographs provide a useful final visual check, but dimensions, connections and included equipment should still be checked against the written specification.<\/p>\n<p>Changes requested after production has started may affect price, timing or technical feasibility. Raise them immediately and wait for written confirmation before assuming they have been accepted.<\/p>\n<\/section>\n<div class=\"ti-media-grid\">\n<figure><img decoding=\"async\" src=\"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2019\/06\/Igloo-outdoor-garden-sauna.jpeg\" alt=\"TimberIN outdoor garden sauna illustrating a completed configurable sauna project\" loading=\"lazy\" title=\"\"><figcaption>Outdoor sauna configuration<\/figcaption><\/figure>\n<figure><img decoding=\"async\" src=\"https:\/\/www.woodenhottubsale.co.uk\/blog\/wp-content\/uploads\/2019\/06\/Hot-tub-figerglass-with-conical-walls-terrace-model-1024x768.jpg\" alt=\"TimberIN terrace hot tub with fibreglass liner illustrating a completed customer configuration\" loading=\"lazy\" title=\"\"><figcaption>Terrace hot-tub configuration<\/figcaption><\/figure>\n<\/p><\/div>\n<section id=\"delivery\" class=\"ti-section\">\n<h2>4. Balance, delivery and inspection<\/h2>\n<p>After the final review, the remaining balance is paid according to the purchase documents. Confirm the delivery contact, access route, lifting arrangements and readiness of the base before dispatch. On arrival, inspect the packaging and product before installation and record any visible transport concern immediately.<\/p>\n<div class=\"ti-note\"><strong data-no-translation=\"\">Before delivery day:<\/strong> make sure the base is complete, the route is clear, gates and turns have been measured, and any crane or specialist lifting arrangement has been confirmed by the responsible local provider.<\/div>\n<\/section>\n<section id=\"faq\" class=\"ti-section ti-faq\">\n<h2>Questions buyers ask most often<\/h2>\n<details>\n<summary>Is the product specification fixed by the website photograph?<\/summary>\n<p>No. Photographs illustrate products and options. The written quotation, confirmed selections and purchase contract define the order.<\/p>\n<\/details>\n<details>\n<summary>Is payment normally split into two stages?<\/summary>\n<p>The established process is normally a 50% deposit followed by the remaining 50% after production review and before dispatch, subject to the terms stated in the current invoice and contract.<\/p>\n<\/details>\n<details>\n<summary>When should access and base preparation be checked?<\/summary>\n<p>Before the order is finalised. Access, ground conditions, drainage and service requirements can change what is practical and how delivery must be organised.<\/p>\n<\/details>\n<details>\n<summary>Can the configuration be changed during production?<\/summary>\n<p>Ask immediately. A change is only accepted when TimberIN confirms it in writing; it may affect price, completion time or technical compatibility.<\/p>\n<\/details>\n<\/section>\n<div class=\"ti-cta\">\n<div>\n<p class=\"ti-eyebrow\">Ready to define your project?<\/p>\n<h2>Send the site details with your enquiry<\/h2>\n<p>Include photographs, access measurements, preferred model, normal number of users and the intended heat source.<\/p>\n<\/div>\n<p><a class=\"ti-button\" href=\"\/ie\/contact-us\/\">Contact TimberIN UK<\/a><\/div>\n<\/article>","protected":false},"excerpt":{"rendered":"<p>A clear step-by-step guide to choosing, ordering, approving and receiving a configurable TimberIN hot tub or outdoor sauna.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-2728","page","type-page","status-publish","hentry"],"wppr_data":{"cwp_meta_box_check":"No"},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false},"uagb_author_info":{"display_name":"dr. Tom Granger UK [VERIFIED REVIEW]","author_link":"https:\/\/www.woodenhottubsale.co.uk\/ie\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"A clear step-by-step guide to choosing, ordering, approving and receiving a configurable TimberIN hot tub or outdoor sauna.","_links":{"self":[{"href":"https:\/\/www.woodenhottubsale.co.uk\/ie\/wp-json\/wp\/v2\/pages\/2728","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.woodenhottubsale.co.uk\/ie\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.woodenhottubsale.co.uk\/ie\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.woodenhottubsale.co.uk\/ie\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.woodenhottubsale.co.uk\/ie\/wp-json\/wp\/v2\/comments?post=2728"}],"version-history":[{"count":0,"href":"https:\/\/www.woodenhottubsale.co.uk\/ie\/wp-json\/wp\/v2\/pages\/2728\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.woodenhottubsale.co.uk\/ie\/wp-json\/wp\/v2\/media?parent=2728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}