We ordered one of TimberIN’s beautiful barrel sauna’s after numerous emails and phone call discussions about our specific requirements with their very helpful team. After all their patience and help, we decided to go ahead and buy a sauna. We transferred the first payment, and then due to unforeseen circumstances with our Community Interest Company finances we decided we needed to cancel the sauna order.
TimberIN have been amazing throughout. They answered my numerous emails requesting information and reassurance speedily, and helpfully. The whole team there are obviously dedicated to the work they do and the great service they provide- TimberIN is not just another company selling saunas and hot tubs, they are craftspeople and understand what it is to offer quality of service and customer satisfaction. They know how to put the customer’s needs first- something rare in todays business world.
Thanks you TimberIN for all your help, support and understanding, I would thoroughly recommend you to anyone looking for your products.
Thank you again for all your help