Customs, import or other fees – will I need to pay any of these?
We’re based in the European Union, so EU customers don’t pay extra customs/import fees. Prices shown on our site already include VAT.
Buying as a company? Share a valid VIES VAT number (check it here) and we’ll invoice with 0% VAT.
Outside the EU: You’ll be invoiced at 0% VAT. Local authorities will contact you to settle import/customs duties and VAT so the delivery can proceed.
What about the shipping prices?
We often run special offers for hot tubs (e.g., free delivery) shown on the specific model page. If delivery isn’t free, the price appears in the options area near the bottom of the product page.
Outdoor saunas are quoted for delivery separately. We’ll need: (1) model, (2) size, (3) pre-assembled or flat-packed, (4) delivery address.
Heaters & accessories typically include delivery (non-EU exceptions apply, e.g., Norway/Switzerland). If a product page doesn’t show shipping, just ask and we’ll confirm.
What is the delivery process of a hot tub?
Deliveries are curbside by truck. Installation isn’t provided; unloading/placement is arranged by the customer. Use the quick guidance below.
- Fiberglass hot tubs – always pre-assembled (approx. 150–170 kg). Forklift recommended. Manual unloading by ~4 adults is possible.
- Polypropylene hot tubs – always pre-assembled (approx. 200–300 kg). Forklift recommended due to weight.
- Fully wooden hot tubs – either pre-assembled or a self-assembly kit (approx. 200–300 kg total). Use machinery for pre-assembled units; kits can be unpacked and moved by hand (≥2 adults).
Exact dimensions and weights are listed in each model’s technical data sheet (example below).
What’s the delivery process of an outdoor sauna?
Outdoor saunas are also curbside deliveries. Depending on the model, they arrive either pre-assembled or as a flat-packed kit.
- Pre-assembled saunas: arrange unloading machinery—forklift recommended. Trucks don’t have unloading systems (customer responsibility).
- Flat-packed saunas: parts can be unloaded by hand; the heaviest part can be ~200 kg, so plan a team of adults.
What access is needed?
Across most of the EU, hot tubs are delivered on small 3.5 t trucks, except the largest sizes (Ø 2200 mm wooden/PP; rectangular 2000×2000 mm & 2200×2200 mm), which require a large 18 m / 40 t truck.
In the UK, all hot tubs arrive on 18 m / 40 t trucks. If access is tricky, tell us and we’ll explore alternatives.
Outdoor saunas are usually delivered on an 18 m / 40 t truck: ensure wide roads and a suitable road surface.
How is the delivery process organized?
After production is complete, our transport manager proposes available dates and coordinates a weekday delivery with you.
On arrival: inspect goods before unloading. Note missing parts or transport damage on the CMR (shipping document), scan it, and send it to our contact within 5 business days so we can help. If something isn’t right, contact us and we’ll work to resolve it.
General information
Production takes place in Lithuania. Ownership transfers after 100% payment.
When you request shipping, TimberIN acts as an intermediary, passing on the carrier’s quote.
If a cart doesn’t show a separate shipping price (e.g., “free shipping” / “shipping included”), the agreed delivery price is €280. If this doesn’t meet expectations, €280 is deducted from the total.
All pre-sale and post-sale services are offered from Lithuania as described in the warranty form.
FAQ
Do EU customers pay customs or import fees?
No. EU prices include VAT. If you’re a company and your VIES VAT number is valid, we invoice with 0% VAT.
How are hot tubs delivered and unloaded?
Deliveries are curbside by truck. Fiberglass and polypropylene tubs arrive pre-assembled (forklift recommended); wooden tubs can be pre-assembled or flat-packed.
What access do I need?
Most EU hot tubs arrive on 3.5 t trucks; the largest sizes and all UK hot tubs use 18 m / 40 t trucks. Outdoor saunas typically use 18 m / 40 t trucks.
Do you provide installation?
No. Unloading and installation are the customer’s responsibility.
How do I report transport damage?
Note issues on the CMR before unloading, scan it, and send it to us within 5 business days so we can assist.