Our hot tub arrived around 8 weeks ago and so far it’s been great. Production was a little longer than we originally thought it would be but only by a couple of weeks and that was with the pandemic going on. Communication from the company was reasonably good. They responding to most of our queries promptly. We did get cheaper prices from other companies but in the end decided that we wanted to go with the company with lots of reviews so we knew it would be legit. The hot tub itself has been great. Seems well made and exactly as we specified. We’re now thinking we might upgrade to the sand filtration system but otherwise very happy with everything!