Delivery to the UK and Ireland
Last updated 8 November 2026
TimberIN hot tubs and outdoor saunas are made in our factory in Lithuania after you order, then delivered by lorry to your address in the UK or Ireland. This page explains how delivery works, how long it takes, what to prepare before the lorry arrives and what happens on delivery day.
Delivery in short
In short: hot tubs are delivered by zone. You choose the GREEN zone (south of Leeds) or the YELLOW zone (north of Leeds, Scotland, Ireland, Wales, Exeter and Plymouth) in the product configurator, and the price for your zone is shown there. Outdoor saunas and sauna and hot tub combinations are quoted from your postcode. The delivery is to the address you give us; unloading is your responsibility unless something else is agreed in writing.
How delivery works, step by step
- Configuration and quote. Choose your model and options. For saunas, send us your postcode and a short description of the access (photos help) and we quote the delivery to that address. The delivery is shown on the pro forma invoice before you pay anything.
- Made to order. Once the 50% deposit is received, your product goes into production. While it is being made, we agree the delivery date with you.
- Photos and balance. Before the product leaves the factory you receive photos of the finished product. When you have approved them, you pay the remaining 50%.
- Transport. The product is loaded and driven by lorry from Lithuania to the agreed address. We keep you informed about the delivery day.
- Unloading and inspection. The lorry stops at the delivery address. Check the goods on arrival and write any visible transport damage on the consignment note (CMR) straight away.
The whole order, with contract, payment and documents, is described on the purchase process page.
Lead time
The time depends on the model, the configuration and the season. As a guide, the estimated lead time is about 3–4 weeks in winter and about 5–6 weeks in summer, counted from receipt of the deposit. This is an estimate, not a guarantee: the time that applies to your order is stated in your quote and contract.
Wait until the delivery day is confirmed before you book a crane or helpers, but prepare the base in good time so the delivery does not have to be moved.
Delivery price
Hot tubs: two zones
GREEN zone: south of Leeds. YELLOW zone: north of Leeds, Scotland, Ireland, Wales, Exeter and Plymouth. Pick your zone in the configurator; the price is added to your order there.
Saunas and combinations: by postcode
Outdoor saunas and sauna and hot tub combinations are quoted from your postcode, because size, weight and access differ a lot. You get the price before you order.
VAT and import: prices are shown in pounds. The quotation or invoice states the VAT and import treatment for your delivery country (UK or Ireland). Read it before you pay the deposit and ask us if anything is unclear.
Unloading, access and base
Unloading is arranged by you
Unless something else is agreed in writing, you are responsible for unloading the product from the lorry. Plan enough helpers or a machine such as a forklift, telehandler or crane. If the driver helps, you accept that help at your own risk.
Lorry access
Larger models and most saunas come on a large lorry. Check road width, surface, slopes, bends and obstacles such as cables and branches on the way to the unloading point.
Assembled or as a kit
A factory-assembled sauna needs unloading machinery on site. Where a sauna is offered as a kit, it can be unloaded by hand; we recommend a professional to build it.
Base ready
Prepare a level base that can carry the filled hot tub or the sauna before delivery day. Mark where the entry, heater and technical parts will go.
For electrically heated models and options, have a qualified electrician make the connection.
Check the goods on arrival
- Check the packaging and all visible surfaces before you sign the consignment note (CMR).
- Write any visible damage or missing parcels on the CMR and take photos or a video straight away.
- Tell us within 5 business days.
Damaged parts are replaced, exchanged or repaired, depending on what is most reasonable in each case. See also our returns and cancellation page.
See the products before you order
- The customer reviews and map: find TimberIN customers near you and see their projects with photos.
- Customer photo albums: customer photos, album A and customer photos, album B. The photos show different models and earlier versions; today’s equipment is listed on the product pages.
- Our showroom page.
- If you would like more photos or a video of a particular model, write to us.
Delivery questions
Is delivery included in the price?
No. For hot tubs you choose your delivery zone in the configurator and its price is added to the order. Saunas and combinations are quoted from your postcode.
Who unloads the hot tub or sauna?
You do, unless something else is agreed in writing. Plan helpers or a machine such as a forklift or crane before delivery day.
How long is the lead time?
As a guide about 3–4 weeks in winter and about 5–6 weeks in summer, counted from receipt of the deposit. The time for your order is stated in the quote and contract.
Do you deliver to Ireland?
Yes. Ireland is part of the YELLOW delivery zone for hot tubs. Saunas are quoted from your address.
What if something is damaged on delivery?
Note it on the consignment note (CMR) straight away, take photos and tell us within 5 business days. Damaged parts are replaced, exchanged or repaired.
Ask for a delivery quote
Send us your postcode and the model you are looking at, and we will tell you how delivery to your address works.
