Product Support & Claims
Product Support & Claim Submission
Use this form to report a product issue and provide the supporting evidence our support team needs to assess your claim. Once a valid claim is submitted, the system creates a claim reference and professional PDF report and emails it to TimberIN Support and to you.
Important: supporting evidence is required
If the issue concerns a defect in the product, upload a clear image showing the exact defect.
If the issue concerns the product not being produced as agreed or discussed, upload evidence showing the exact relevant line from the contract table Supplement No. 1 - Order Details, or the relevant email / WhatsApp conversation proof.
If the reported issue is not supported by the uploaded evidence, the claim report cannot be generated or sent to support@timberin.com.
