Data protection

This privacy policy (“Privacy Policy”) applies to any collection and processing of personal data carried out:

(i) when you interact with the website WWW.WOODENHOTTUBSALE.CO.UK and www.timberin.co.uk (the “Site”) operated by MB Timberin, based at Barsausko str. 59, Kaunas, Lithuania

(ii)  when you purchase a product or request other services from MB Timberin, whether online on our Site or via email, including when you contact our customer service for post-sale customer services or specific questions or requests;

(iii) when we share the pictures of your product purchased on our Site.

By accessing and using this Site or otherwise providing us with your personal data, when contacting our customer service, you confirm that you have read and that you understand the way we collect, process, use and disclose your personal data as described in this Privacy Policy.

We collect and process your personal data in accordance with all applicable data protection laws and regulations, including, without limitation, the laws promulgated on the matter by the European Union, such as Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), as well as the orders and guidelines issued by the competent data protection authorities, as applicable.

WHAT PERSONAL DATA ARE PROCESSED?

Certain information is gathered on this Site by means of cookies and other tracking technologies as described in our Cookies Policy available at COOKIE POLICY. By actively closing the Site Cookie Banner and by setting your cookie preferences through our TOOL and in your browser, you are agreeing to our use of cookies and similar technologies. If you do not agree to our use of cookies in this way, you should set your cookie preferences accordingly. You will always be able to withdraw your consent and change your cookie preferences at any time. If you disable cookies that we use, this may impact your user experience while on this Site. Please refer to our COOKIE POLICY for further details.

Information you provide voluntarily to us:

We collect and process:

1. Personal data that you provide when you interact with the Site functionalities, for example, when you send an instant message directly through the Site. This personal data may include:

–       your name, e-mail address, telephone number, and other information that you disclose in your email content.

2. Personal data that you provide when you purchase goods from us. This personal data may include:

–       your name, e-mail address, telephone number, home address;

–       the history of products you purchase;

–       details regarding your transaction.

3. Personal data that you provide when you interact with our customer service, for example, when you send a question about a product, send feedback to us regarding the purchased product, contact our customer service through telephone for support, or request specific assistance or service from our customer service. This personal data may include:

–       your name, e-mail address, telephone number, home address;

–       the history of products you purchase;

–       information regarding the reasons why you contacted customer service;

–       the content of your communications relating to your interaction with customer service ;

–        your personal pictures showing the purchased product. These pictures may include other people as well.

Where you have provided us with personal data about another person, (for example when adding another person’s email address in communication with our customer service or sending a picture of our product where other people are visible) to the extent permitted by applicable laws you hereby confirm that you are entitled to communicate such personal data to us and that you have informed said person about – and where necessary, have obtained his/her consent to – the processing of his/her personal data for the purposes set out in this Privacy Policy.

FOR WHAT PURPOSES ARE MY PERSONAL DATA PROCESSED?

 MB Timberin, as the controller, processes your personal data for the following purposes:

• To manage your purchases of goods:

–       this includes all activities relating to the purchase of goods, such as example delivery of goods, billing, returning and exchanging of goods, receiving refunds, as applicable, payment related activities;

• To provide you with our customer service, including:

–        to provide you with after-sale services;

–        to respond to your request(s) of information, question(s), communication(s) or feedback;

–       to comply with our obligations under applicable laws, regulations, and Community legislation, and to assess and defend a legal right.

• To advertise the products by using feedback sent previously, including:

– pictures and text to publish publicly on TimberIN websites and social networks.

– your name (excluding surname), city and country.

• To help future customers see TimberIN products in a certain region, by:

– sharing the emails and phone numbers of previous customers who left their feedback and pictures on TimberIN websites with prospective customers.

** Please note that if the customer does not want to be contacted by prospective TimberIN customers, one should inform his request by email to albertas@timberin.com. We will take immediate action and remove the contacts from the sharing list and if requested from the feedback field on TimberIN websites.  

WHAT ARE THE LEGAL BASES FOR THE PROCESSING OF MY PERSONAL DATA AS DESCRIBED HEREIN?

We will collect and process your personal data for the purposes described in the Section ‘For what purposes are my personal data processed?’ on one of the following legal bases:

• The processing of your personal data is necessary for the performance of a contract with you or in order to take steps prior to entering into a contract with you at your request (Article 6, 1., (b) of the GDPR, as of 25 May 2018);
• The processing is necessary for the purposes of our legitimate interests or our affiliates or other third parties’ legitimate interests, and such interests are not overridden by your interests or fundamental rights and freedoms (Article 6, 1., (f) of the GDPR, as of 25 May 2018); The legitimate interests that we pursue notably include our interest to manage and maintain the contractual relationship with you, to answer to your specific requests, to ask your feedback in order to improve our Site and our products, or to pursue other general marketing activities.
• Where your specific consent is required for the processing of your personal data as described herein, your personal data will be processed based on such consent (Article 6, 1., (a) of the GDPR, as of 25 May 2018);

HOW LONG WILL MY PERSONAL DATA BE PROCESSED?

Personal data are not kept for longer than the time necessary to achieve the specific data processing purposes described herein unless shorter or longer retention periods apply under applicable Laws.

ARE MY PERSONAL DATA SAFE?

We are committed to protecting the security and confidentiality of your personal data. We take – and require that any service provider and/or third-party processor processing personal data on our behalf and on our instructions takes – appropriate technical and organizational measures to prevent loss and destruction, even accidental, of data, unauthorized access to data, unlawful or unfair use of data. Moreover, information systems and software programs are configured so that personal and identification data are used only when necessary to achieve the specific processing purpose from time to time sought.

We deploy a variety of advanced security technologies and procedures to help to protect personal data against the risks outlined above. For example, personal data provided by users are stored on secured servers placed in controlled locations. Moreover, customer service personnel are signed confidential agreements with MB Timberin, so that to guarantee the data safe. There are additional agreements with the Third parties (such as accounting, transport companies, and State controlling institutions) ensuring the data is kept confidential and used only to implement the direct services.

However, please note that no electronic transmission or storage of information is 100% secure. Therefore, despite the security measures that we have put in place to protect your personal data, we cannot guarantee that loss, misuse, or alteration of data will never occur.

WHERE DO MY PERSONAL DATA GO?

Personal data collected through our Site, as part of the sale of goods is managed by MB Timberin. Your personal data will be accessible within our organization by the internal and external personnel that need to access it because of their duties in relation to the processing purposes herein specified. We ensure that these persons are held by appropriate security and confidentiality duties.